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Work table with a laptop, notes and process sketches in an office with large windows

SERVICES

From business needs to working solutions.

We provide SAP consulting and develop apps and web platforms. We start with the needs of the people and processes in your organization, then build solutions your teams can use in practice.

Team discussion in front of a process diagram in a bright meeting room

Core service

SAP Sales & Service Cloud

We combine business analysis with technical delivery to configure and improve sales and service processes in SAP C4C. We can contribute from requirements and solution design through testing, launch and support after go-live.

01Discovery and design

  • Requirements workshops and fit-gap analysis
  • Solution design and workflow definition

02Sales and service

  • Accounts, contacts, leads and opportunities
  • Tickets, routing and SLA-based escalation
  • Territory management, realignment and reassignment
  • Campaigns, target groups and email communications

03Configuration and extensions

  • Configuration, roles and authorizations
  • Workflows, approvals and notifications
  • Custom PDI / ABSL logic and extension objects
  • UI Designer and role-based visibility
  • Outlook integration, forms, templates and mashups

04Integrations and data

  • OData and REST integrations; alignment with SAP S/4HANA and SAP CPI / PI
  • Data migration and validation with Data Workbench
  • Embedded Analytics, reports, KPIs and dashboards

05Testing and launch

  • User acceptance testing and incident resolution
  • Go-live assistance and support during stabilization
Order-to-CashThe flow between SAP Sales & Service Cloud, SAP Integration Suite and SAP S/4HANA

The diagram, in short

SAP Sales & Service Cloud (C4C)

  1. Lead. A customer’s interest is recorded and qualified in C4C.
  2. Opportunity. The qualified lead becomes an opportunity, with stages, value and probability.
  3. Quote. The quote is priced with real-time prices and conditions from S/4HANA.
  4. Order. The sales order is created in C4C and replicated to S/4HANA.

SAP Integration Suite (CPI)

The middleware that connects the two systems: mapping, transformation and message monitoring.

Master data. Partners, contacts, products and prices, replicated from S/4HANA to C4C, so sales works on correct data.

Order status. Orders, deliveries and invoices are visible back in C4C, on the customer account.

SAP S/4HANA

  1. Sales order. The replicated order becomes a sales document in S/4HANA.
  2. Delivery. The delivery is created from the order; stock and shipping are handled in S/4HANA.
  3. Billing. The invoice is issued from the delivery; its status flows back to C4C.
  4. Payment. The payment is posted and closes the Order-to-Cash cycle.

Illustrative example · steps and integrations depend on the project and configuration.

SAP C4COne customer. Connected processes.

The diagram, in short

Sales · From first signal to commercial outcome

  • Campaigns & leads. Campaigns bring in leads, which are qualified and handed over to sales.
  • Accounts & contacts. The whole customer history in one place: contacts, activities, owners.
  • Opportunities. The pipeline by stage, with sales territories and forecasting.
  • Quotes & orders. Quotes with pricing and approvals, orders and the documents that follow them.

Service · From request to resolution

  • Intake & tickets. Requests arrive from email and other channels and become classified tickets.
  • Routing & SLA. Tickets are assigned to the right team, with priorities and SLA escalation.
  • Resolution. Resolution with a knowledge base, tasks and collaboration between teams.
  • Follow-up. Status for the customer, feedback and reporting on the service.

The connecting layer

  • Data & customer context. Correct, cleanly migrated master data makes everything else work.
  • Automation & access. Workflows, roles and authorizations for who sees and does what.
  • Extensions & analytics. Custom logic, reports and KPIs for decisions.
  • Integration. Data exchange with the ERP and other systems, through APIs and CPI.

SAP S/4HANA / ERP and connected systems. Master data · fulfillment · billing · order and service status, where integrated.

Illustrative architecture · available steps and data flows depend on project scope, SAP edition and configuration.

Apps and digital products

We develop applications around a clear need. We define the experience, test ideas through prototypes and build products we can improve based on real use.

  • Product definition and feature planning
  • UX and interface design
  • Prototyping
  • Web and mobile app development
  • Testing and improvement

Websites and web platforms

We create websites and platforms tailored to each organization’s identity, content and goals. We focus on clarity, performance, accessibility and a good experience across devices.

  • Structure and content
  • Visual design
  • Development for mobile, tablet and desktop
  • Integrations
  • Maintenance and further development

AI exploration and prototyping

We start with a specific use case and assess whether AI can provide a practical benefit. We examine the workflow, available data and access restrictions, then build a prototype you can test before committing to a broader implementation.

  • Use-case discovery
  • Data and access assessment
  • Assistant prototypes
  • Testing the quality of results
  • Cost assessment
Desk with two monitors showing an app interface in progress

EXPERIENCE

Experience across complex industries.

The examples below include projects our team members delivered in previous professional roles.

  1. Building materials

    SAP sales and service processes, CRM configuration, data management and integrations.

  2. Industrial machinery and laser technology

    Process analysis, SAP C4C configuration, extension development and go-live assistance.

  3. Automotive and electronic components

    Sales and service workflows, automation, reporting and integrations.

  4. Medical technology and healthcare packaging

    Configuration and alignment across SAP systems, campaigns, custom logic and integrations.

  5. Premium automotive

    SAP roles and authorizations in enterprise environments.

CASE STUDIES

Projects we learned from.

Anonymized examples of SAP Sales & Service Cloud work delivered by our team members in previous professional roles. Client names remain confidential.

01Building materials

One C4C tenant for sales organizations in several countries

European group · thousands of employees · dozens of countries

Sales teams in several countries work in the same SAP Sales Cloud, with different rules, prices and documents for each sales organization.

What we did

  • Custom PDI/ABSL logic for field derivation and rules specific to each sales organization
  • Quote calculators and UI Designer visibility rules per country and product type
  • Notification workflows and extension fields for tracking changes
  • Reports with calculated key figures for tracking quotes and sales
  • Ongoing support: analysis, fixes and improvements in production

PDI / ABSLUI DesignerEmbedded AnalyticsWorkflow

02Machine tools and industrial technology

Pipeline KPIs and stable integrations

International industrial group · over 10,000 employees

A global sales organization needed visibility into stale opportunities and OData integrations that run without errors.

What we did

  • KPIs for opportunities with no recent activity, built in Report Designer
  • Analysis and resolution of OData integration issues
  • Operational support for the sales team and system administrators

KPIs & Report DesignerODataSupport

03Sterile healthcare packaging

CRM blueprint for Sales Cloud and CPQ

International group · over 1,000 employees · plants on several continents

The move to a new CRM started with defining the sales and quote configuration (CPQ) processes, before any configuration work.

What we did

  • Requirements workshops and fit-gap analysis with the sales teams
  • Functional blueprint for SAP Sales Cloud and CPQ
  • Implementation preparation: clarifications, priorities and configuration plan

BlueprintFit-gapCPQ

04Stamping, forming and assembly systems

C4C implementation from scoping to go-live

European equipment manufacturer · hundreds of employees

A full SAP Sales Cloud implementation: accounts, contacts, leads and opportunities, with data migrated from existing systems.

What we did

  • Configuration: accounts, contacts, leads, opportunities, business roles
  • Workflow rules, notifications and role-based screens
  • Data migration with Data Workbench, user acceptance testing and hypercare

ImplementationData WorkbenchUAT & hypercare

05Electromechanical components · automotive

Extensions and integrations for a technical sales CRM

Division of a European industrial group · hundreds of employees · several countries

Technical sales processes required fields, logic and integrations that do not exist in the standard.

What we did

  • Extension objects and PDI/ABSL logic for specific processes
  • OData services for integrations with third-party systems
  • Forms and document templates for the sales team

ExtensionsODataForms

06Medical technology

Sales Cloud aligned with S/4HANA

Medical technology manufacturer · over 1,000 employees · plants in several countries

Sales works in C4C, while orders and master data come from S/4HANA; the two must stay aligned.

What we did

  • Configuration of sales processes and territories in Sales Cloud
  • Alignment with the S/4HANA and CPI teams on master data flows
  • Campaigns, target groups and Outlook integration

S/4HANACPICampaigns

LET'S TALK

Have a project in mind?

Tell us what you want to build or which process you want to improve. We’ll start with a conversation about your goals and the systems or products you already use.

contact@imperiussoftware.com

0720 882 133

OFFER

A free initial assessment: 30 minutes about your C4C environment.

In a 30-minute conversation, we walk through the configuration, integrations and pain points of your SAP Sales & Service Cloud and tell you, concretely, where a closer look would pay off. No strings attached.

Book the free conversation

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